Our client based in the South Dublin area urgently require Technical Support 1st Level agents for an immediate start.
Duties and Responsibilities:
- Providing a high level of technical support to customers, working with them to resolve end user problems on a broad base of wireless and fixed line technologies.
- This will be achieved by analyzing issues and providing troubleshooting issues with customer on inbound and outbound calls.
- Logging and keeping records of customer queries.
- Answering customer technical queries over phone/email help-desk and live-chat
- Reporting hard-ware/connectivity issues to 2nd level support to detect outages/network errors.
- Achieve and maintain service to a performance standard: average handling time, resolution, and customer satisfaction.
Skills / Attributes Required
- Knowledge of and experience with various PC Operating Systems (Win XP, Win 7, etc.)
- Knowledge and experience with Microsoft office
- Ability to navigate the internet and use search engines to find information
- Excellent communication skills are essential